Deming's 14 Points For Quality Management
The material below is excerpted, verbatim, from the Wikipedia article on W. Edwards Deming. In the CEO's office at Toyota in Japan, I am told there is a life-size portrait of Mr. Deming. "Key principles: Deming offered fourteen key principles to managers for transforming business effectiveness. The points were first presented in his book Out of the Crisis. (p. 23–24). Although Deming does not use the term in his book, it is credited with launching the Total Quality Management
