Dynamics CRM - The Magic of Knowledge Base Articles
Okay, so you may use CRM as a tool to increase sales; or you may find it useful to record detailed data and emails relating to your customers. Perhaps you use it to record service cases. But we find the Knowledge Base feature extremely useful too. We are in the technical service business. We answer the same questions or run the same “fix-it” routines again and again. These answers or routines often involve many steps which are done in a set sequence. I’m forgetful, so I make
